All of our customers are valued and we will provide a top-quality service. We need to hear from you if something goes wrong. We will use this information to improve our standards and prevent it from happening again. You must send us a written complaint if you have a concern.
Please contact the following address if you have a complaint about a pharmacy-related incident:
Online pharmacy 4U
Station Rd, Castle Donnington
Derby, East Midlands. DE74 2NJ
Telephone: 01158 823 382
We aim to address all written complaints within two days of receiving them. All substantive complaints will be addressed within five days.
If you are unhappy with the way we handled your complaint, you can contact the General Pharmaceutical Council by phone: 020 3365 3400 or online: www.pharmacyregulation.org/contact-us/.