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Person-centred Care, not just for Health & Social Care

Framework for patient, family-centred care within an Australian Community  Hospital: development and description | BMJ Open Quality
Person-centered care is a term that is frequently used in health and social care. It is a difficult term to define because there are various definitions and what it looks like for one person may not look like for another.

The Health Foundation defines four person-centered care principles.
  • Personalised Care
  • Individualized care
  • Care coordination
  • Enabling Care with a thread of dignity, compassion, and respect running through everything.

Now, I believe it is safe to say that health and social care are no longer regarded as our society's sole guardians of health care. The increase in workplace health and wellbeing over the last ten years has demonstrated that workplaces, regardless of size, have a duty and responsibility for the health of their employees.
what kind of company they are Add to that the existence of the Health and Safety at Work Act since 1974 – the basic premise being 'we should not be made ill by our work' – and it is reasonable to say that workplaces have had this responsibility for a long time but may have only fully embraced the 'health' side of health and safety in the last 10 years and given it due parity with safety.
Given this, it is worthwhile to consider whether the benefits of person-centered care can be extended to the workplace. Many health and social care providers have recognised that in order to effectively provide this to their patients and service users, their workplaces must also embrace it. But I'm curious how many other types of businesses are truly grasping this.

We already know, thanks to Dr. Derek Mowbray's work, that organisations, like individuals, need to be resilient. They must be organised, and there must be effective communication, reflection, and review, among other key characteristics of resilience. Resilient organisations can also incorporate the necessary workplace management practises.
Policies and procedures must be implemented in a person-centered manner. The person-centered approach necessitates:
  • Sharing a sense of purpose and values-Listening to people, their stories and narratives
  • listening to hear, not listening to respond
  • Understanding the person so that their strengths and interests can be matched to maximise performance.
  • Creating policies, procedures, and management systems that involve, consult, and collaborate with individuals.
  • Being courageous enough to try things a different way, a more inclusive way, and being willing to fail as well as succeed and learn from failures.-Individuals should be treated with dignity, compassion, and respect.
Person-centred care: definition & meaning in aged care | by Conpago | Medium
It is not about treating everyone the same, but about treating everyone as individuals. Treating individuals with dignity, compassion, and respect.
It’s not about treating everyone the same, it’s about treating everyone as individual. It’s not about treating others like we would like to be treated. It’s about treating others as they would like to be treated, provided of course that how they would like to be treated includes self-dignity, self-compassion, and self-respect. Values need to align. Person-centred Care is as much about our workplaces as it is about health and social care, and so the same considerations can be applied.

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